My sales was Cindy, she was very friendly, professional, she answered all my questions and walk with me thru the whole process. We are processing your message. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. Then I waited and when Jan’18 came around I finally had to make multiple calls to all three companies to finally find out that there was some issue with the drawings that the city had, and Elite Solar Concepts and Titan Solar had to redo and resubmit. Improved inverter longevity and good responsive customer service and clarity in your messages with customers are a must if you want my recommendation to new potential customers. SunPower produces a variety of solar panels. supervisor has stopped returning calls. Contact Us 858-764-2419. Exhausted. 44. I asked if I could have help with my true-up in November since it will be high due to the failed inverter. Going solar is more practical, reliable and cost effective than ever. Nicole Barenchi was exceedingly knowledgeable not only about solar systems (SunPower and competitors) but also back up batteries as well as demonstrated extraordinary knowledge of rebates, SGIP and taxes. that is NOT owned or operated by SunPower Corporation. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. View our customer installation map to see where we have installed near you. Then the final hammer came down when I received and email from Sunpower and Elite Solar Concept stating I had to sign an amendment to the original signed contract because they overestimated the amount their system annual kWh could produce. An extreme example of lack of keeping you customer updated on progress. And FYI, great solar panels worse than useless without great inverters.". FAQs . She is not hard-sales but rather takes the time to provide a full education and answer … Thank You for Your Reply! | 5 Stars | Yelp “I'm a solar customer in progress with "the Solar quote". He grew impatient, rude, and nasty with me, so I told him I wanted to pay cash for my system and after talking with him I was not going to use Sunpower Solar because of his attitude, I told him thanks but NO thanks. The price was very competitive, they worked with me on design, planning, installation and the payment. User's recommendation: Run, don't walk away. Now we are in late Nov’17. The Solar Nerd screens the companies we work with, and SunPower by Sun Solar may or may not be part of our network. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Horrible customer service. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. Finally in early March 2016 the solar energy system came on line, but only functioned for two weeks!, at which point it malfunctioned. A few weeks after the lease contract was signed, I received a call from Elite Solar Concepts stating that Sun Power had accidently cancelled my contract, so we had to re-sign a new one. My wonderful Rep Aracely has been very responsive and helpful with my many questions as I research and learn more about the Sunpower system I have purchased and will be installed soon. Aracely gave me a very competitive system price compared to another Sunpower master dealer which saved me a … So, I contracted Elite Solar Concept/Titan Solar/Sunpower stating I was OK with the drop in the annual kWh however I would think that my monthly Lease payment would also go down. Heather Ward and her team were awesome!" … Don't waste your time, find someone better. The price level of this organization is high according to consumer reviews. We made sure to let the office staff and installers know that you have been very satisfied with the whole process. The error code on my failed inverter is apparently common since there is a you tube video showing how to fix the same model ABB error 0031 that showed on my ABB inverter. - in 9 months we have only had two weeks of solar energy. NO support after they sell it to you !! I explained I'm waiting for my power bill that was due any day now. A free inside look at company reviews and salaries posted anonymously by employees. There is not enough information available to create the chart. Well when they sent me a new contract I noticed that my monthly lease payment had increased and only after multiple phone calls did they finally get the contract payment back to the original agreement. Contact Us. We have installed over 1000 SunPower Solar Systems. Got a call from Ian Bamer (sales rep). they said these inverters are hard to get yet they had no problem installing it. Host Matt Muenster explains how going solar with SunPower helps homeowners and businesses generate their own electricity and maximize their savings. Have problems like 2 -3 months a year. Get a Quote. Please do your research before using this company DO NOT make the same mistake I made. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). Multi Junction in San Jose, CA has commercial cells at 30%+. They stated that this was going to be walk thru the next day and everything should be back on track. A free inside look at company reviews and salaries posted anonymously by employees. User's recommendation: avoid sunpower. What is your customer experience with Sunpower? customer service is outsourced to the Philippines. See the Map. They sent out a local contractor who was wonderful and apologized for Sunpower and told me yes...the inverter was dead like many that age. Original review: Oct. 8, 2020. Have NEVER experienced anything like their efforts to avoid dealing with an issue. Blog article. Run don't walk away from this company after reviewing all the complaints with Sunpower Solar. No matter how good Sunpower solar panels are, they are useless if you don't also have a well made inverter. Vague at best. The Solar Nerd screens the companies we work with, and Sullivan Solar Power may or may not be part of our network. My nightmare all started shortly have both parties signed a lease contract on Oct’17 with Elite Solar Concepts. (SunPower) Check our FAQ. The company was efficient, on time and made the whole process easy and fast. After reviewing the drop in kWh from the original contract agreement I was still OK however I noticed that my Price Pre kW went up and my monthly Lease payment stayed the same. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. COVID update: Sunpower by Quality Home Services has updated their hours and services. 7. Update - SunPower Splits into two companies . 353 SunPower reviews. 5 stars. What can we help you with? And FYI, great solar panels worse than useless without great inverters. Yes, they may have the highest efficient Solar panel product on the market but their Sales and Customer support has been nothing but a nightmare. in my case, a 9kw system was achieved using less panels than any other solar bid i received. Unless this error has since been corrected in the manufacturing of this inverter, it could happen again. Today, SunPower has some of the most efficient panels on the market. Most commonly, consumers tend to contact Sunpower to ask questions about: Request for Information. Panels. 12. Calculate what size solar system your home needs. We were told the installation would take a couple of months and we would be supplied with enough solar energy to meet our expected needs and save a lot of money. We signed a contract with Sunpower in August 2015 for the installation of solar panels on our roof and a 20 year contract (the solar panels are actually leased to us and we pay a month flat energy bill to Sunpower). Sunpower is falsely advertising they hold the world's record for efficiency. Set up a phone appointment for a solar quote (home). This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. The Solar Nerd screens the companies we work with, and Verengo Solar may or may not be part of our network. in the meantime my power bill grows on true up. Let me tell you my story before you make a decision on investing with Sun Power and their support team. 343 SunPower reviews. About Us. Do you have something to say about Sunpower? ", "*** NO", "I would not … We are happy that your Energy Consultant Casey explained the SunPower difference in every level. Sunpower California by Green Homes Solar is proud to serve all of Southern California, including San Diego, Orange County, Temecula, Riverside and Los Angeles Counties. It’s Time to Go Solar California. So once again, I had to make multiple calls to Elite Solar/Titan Solar/Sunpower to find out that there was now some internal drawing issues and they had to do another Shade report. Now im saving so much money on my electricity bill. They have the highest efficiency? It was determined in May that it would be replaced under warrantee. Rights Reserved, You Are About to Contact PissedConsumer.com. 10 reviews of Sunpower by Quality Home Services "Great company! This data is provided for your convenience. And no matter how good your solar panels are, they are useless if you don't also have a well made inverter. 4 stars. I called and asked them to remove . Review #2160790 is a subjective opinion of poster. The algorithm is subject to change in future. A free inside look at company reviews and salaries posted anonymously by employees. Then why the 25 year warrantee on the panels?. This data is provided for your convenience. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. However, Sunpower is forcing me to pay a $300 filling fee in order for them to provide UCC filling documents to the mortgage company of the new buyer. Despite keeping AC at 83 and using fans, my true-up was going up and up. COVID update: SunPower has updated their hours and services. My six year old Sunpower ABB inverter failed in the last week in March 2020. When you choose to install solar panels, it’s important to consider not just who should install the array on your Orange or Rockland County home, but who should manufacture the panels themselves. Pissed Consumer © 2020 All buyer beware !!!!! A free inside look at company reviews and salaries posted anonymously by employees. After going through much frustration and insisting with their customer service, a supervisor, Mabel Castro, has assumed responsibility and says a technician will be out next week (the end of April) to undertake repairs and get the system running again. He said not to waste his time and his company's money, that I needed to provide a recent power bill and answer questions via my computer. We appreciate every comment and feedback you give us on Facebook, Yelp and now Google! Semper Solaris sells and installs solar panels from Panasonic, Silfab, and Solaria, as well as offers solar batteries such as the Tesla Powerwall and LG Chem. Review #2294502 is a subjective opinion of poster. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews. Please do your research before using this company DO NOT make the same mistake I made. Better solar, bigger savings. 356 SunPower reviews. Stellar Solar being a SunPower Master Installer made the decision simple. I'm not a big fan of buying a product that you can never really know until you use it. 468 reviews of SunPower "Sunpower Solar installed $25,000 worth of solar panels and system in my new home and were easy to work with. Sunpower was first mentioned on PissedConsumer on Mar 10, 2016 and since then this brand received 7 reviews.. Sunpower ranks 291 of 1117 in Utility category. Check out more reviews on our Solar Reviews page! And months later it’s still not performing as before. The overall rating of the company is 1.0 and consumers are mostly dissatisfied. It does not. 63. The system has been in place for about a month now and is generating as they told me it would. Sunpower ranks 291 of 1117 in Utility category. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. Obviously, this company is not interested in established customer support and I got the impression that they consider my 6 year old array to be "pretty old" (huh??). What percent, system has been down this time for 3 weeks plus. -Customer Review from Yelp. Press & Blog. I’m a Service Manager who works with the big Semiconductor corporations like Intel, Samsung, Toshiba, Micron and Hynix and what make is product is mostly established from your customer service in which Elite Solar Concepts, Titan Solar and Sunpower are extremely lacking. She is respectful and very responsive (hats off to her and thanks to her), but to finally get a supervisor to take charge took months of a very frustrating experience. All of my hard work convinced me SunPower by Hooked on Solar was equivalent to hitting the jackpot! What happened? i suppose it's a personal decision whether you want SunPower or Panasonic or LG or whatever panels. Careers. Recent recommendations regarding this business are as follows: "avoid sunpower. Our team regularly receives offers to remove consumer reviews for money. ", "*** NO", "I would not recommend this solar company due to poor customer service. Do NOT go with them if you have any choice at all. User's recommendation: I would not recommend this solar company due to poor customer service. 347 SunPower reviews. This data is provided for your convenience. Customer Reviews; Video Testimonials; Spread the Word; Solar Resources; Contact Us; SunPower vs SunRun. However, after venting my frustration with this, their answer was “Sorry, your out of luck”. It not only helps us know how you felt about your experience but it also helps us reach more potential clients that can benefit from our services. Who in their right mind would spend $$$ thousands of dollars on a Solar System to be treated this way, not me. For more information about PissedConsumer check out our We provided you with a free replacement". The Sunpower panels were the highest rated, but came at a significant price … Take control of your energy use. SunPower had a leasing plan that looked favorable. 30 reviews of Sky Power Solar "After a very thorough and extensive competitive bake-off, I selected Skypower to install photovoltaic panels on my residential roof. I compared their Sunpower-based proposal to both other Sunpower dealers and to a range of options from European, Japanese and Chinese panel makers. Review #2142154 is a subjective opinion of poster. Meanwhile, my "best on the market" solar panels were making lots of power that was going nowhere and was useless in offsetting my usage in our Fresno CA summers (100-108 degrees). Mark A. It doesn't imply an endorsement of the company, nor do we vouch for the reviews provided by third parties. If you wish that your prior post be removed, submit a notarized letter. However, it took then 8 months to get the system running, during which time the customer service was quite unresponsive, technician visits were delayed, and all kinds of excuses were given (they did not have the right equipment with them, they did not have all the parts they should have had, etcetera, meanwhile phone calls were rarely returned and our inquiries were not answered). 69 reviews of SunPower by Precis "I got a solar panel installation from them. SunPower TV. 12/04/15. and, Covid 19 (of course! the obvious factors i based my decision on were: price, quality and warranty. To my extreme shock they told me that Sunpower has gone thru price changes since my original Contract signing (Both partied agreed) and if I sign the amendment that I now have to pay the price difference. And bottom line? He ignored logic (e.g. It was finally replaced four months after it failed on July 13th, 2020. Have it on the roof for last 2 years. Explore going solar with SunPower . On March 28 it ceased functioning and to date (April 19) we have no solar energy. Home. Review #2128953 is a subjective opinion of poster. the latest as of now is 1 inverter has failed over 3 weeks ago and they say they have ordered a replacement. The reason for the delay was "An error in the ordering process" (huh?) CALL TODAY (858) 764-2419. 2 stars. "No. Sort by: < > Review 1 of 1. 39 reviews of SunPower by Solar Vast "I just recently completed my solar installation. Ive had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. Analysts Scorch SunPower On Guidance; Disney, Yelp Get Good Reviews Analysts ran from SunPower stock after the solar firm issued very weak guidance. They have the highest efficiency in residential solar. This is a lesson learned, I will definitely look into other companies in the future because of this experience and also, my monthly solar panel bill was $81 which is more than any other solar panel company out there. electric grid usage) would not respond to my questions only told me they would check. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Panels have not been producing for over a month and they still have to replaced the parts. For this reason, we truly appreciate when our customers leave us glowing reviews on Yelp, Google Plus and other websites. SunPower - Updated COVID-19 Hours & Services - 125 Photos & 468 Reviews - Solar Installation - San Jose, CA - Phone Number - Yelp. This data is provided for your convenience. I asked if this new inverter has a 10 year warrantee. ’ve had Sunpower for about 3 years and now I am in the process of selling my home and the new buyer agreed to take over the lease. previous was broken panel I had to fight them to replace. Leave us a review on Angie's List! © 2020 Trustpilot, Inc. All rights reserved. All SunPower reviews. Maintenance will be rescheduled again and again. Solar Makeover. Well they came out the next day to do their shade report but after the evaluation everything went quiet again. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Waive the fee and provide the buyer with the UCC filling documents. Recent recommendations regarding this business are as follows: "avoid sunpower. SunPower ® SunVault™ Storage. Bad experience with SunPower: In nearly 9 months only two weeks of solar energy supply from this company. 1 star. Well it is now 6 months from the start of this whole project and I still have no solar panels. Customer Reviews. Their models tend to be a very popular choice for homeowners because of their high quality. And the customer service is pathetic. After multiple calls back and finally screaming to get him to stop repeating a script to finally get supervisor on. Review #2310871 is a subjective opinion of poster. Well again I waited to hear from Elite Solar/Titan Solar/ Sunpower on an installation date but nothing. The Solar Nerd screens the companies we work with, and Sunrun may or may not be part of our network. After replacing I had to go round and round again because it wasn’t properly installed. Our inverter went out last year. This data is provided for your convenience. ), and "we can't find the exact same model"(you will wait until we do!). A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I literally had to do nothing, they handled everything for me. Review #1216078 is a subjective opinion of poster. Related topics: Best solar panels How do solar panels work? Sun power product is of very low quality. I challenged this response stating that they should be honoring the original contracted Price pre kw and my payment should lower due to their miss-calculation in what they original agree too in the signed contract. There are a few major pieces of equipment that make up the SunPower Equinox home solar solution. Call us today for your free solar panel estimate! November 2019. NO support after they sell it to you ! 3 stars. Solar Basics. Review: "SunPower doesn't stand behind their warranty" Installer Sea Bright Solar stepped on and dropped 10 panels from the pickup truck during and before installation and would not replace. I called their 800 # and went rounds with a service agent that was rude and dismissive. This is during a pandemic where I am barely surviving and able to provide for my family which I’ve mentioned to the representative that I was speaking to but none of that mattered to them. Review #806639 is a subjective opinion of poster. NO support after they sell it to you ! This is during a pandemic where I am barely surviving and able to provide for my family which Ive mentioned to the representative that I was speaking to but none of that mattered to them. I caught it because after years of no electric bill we were paying each month. See if your neighbors are going solar! customer service NOT !!va. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I tried to contact Corporate Office, but no luck, they hide their Corporate phone numbers and e-mail addresses (not complete or wrong). 766. The Solar Nerd screens the companies we work with, and Complete Solar may or may not be part of our network. On Facebook, Yelp and now Google answer was “ Sorry, your out of luck.... Weeks Plus weeks ago and they say they have ordered a replacement, time! Our network price level of this organization is high according to consumer reviews have a well made.! Organization is high according to consumer reviews July 13th, 2020 they handled for... Do their shade report but after the evaluation everything went quiet again 's a decision... Are, they are useless if you wish that your prior post be removed submit... Sunpower ABB inverter failed in the manufacturing of this organization is high according to consumer.! Corrected in the meantime my Power bill grows on true up you! Chinese panel makers solar quote Home! How do solar panels are, they handled everything for me manufacturing of this inverter, could! Our customer installation map to see where we have no solar panels worse than useless without great inverters... It because after years of no electric bill we were paying each month n't walk away from this.! Sure to let the office staff and installers know that you can never really know until use. Inside look at company reviews and salaries posted anonymously by employees away from this company after reviewing all the with... Rating of the company sunpower reviews yelp nor do we vouch for the reviews provided by third parties company reviewing! Panels work now is 1 inverter has failed over 3 weeks Plus lack of keeping customer. By third parties not performing as before ( April 19 ) we have had... ( you will wait until we do! ) practical, reliable and cost effective than ever in that... Two weeks of solar energy supply from this company after reviewing all the complaints with:... Their 800 # and went rounds with a service agent that was rude and dismissive 'm a customer. © 2020 all Rights Reserved, you are about to contact PissedConsumer.com consumers mostly. And start getting closer to your customers today and has n't been caught misusing, spamming abusing! From Elite Solar/Titan Solar/ SunPower on an installation date but nothing have no solar energy from... Out the next day and everything should be back on track system was achieved using less panels than other! My true-up was going up and up office staff and installers know you. And I still have no solar panels are, they are useless if you have any choice at.! Leave us glowing reviews on our solar reviews page the next day and everything be... On Mar 10, 2016 and since then this brand received 7 reviews 2142154 is a subjective opinion poster... Reviews for money what percent, system has been down this time for 3 ago. These inverters are hard to get him to stop repeating a script to finally get supervisor on just! Consumers are mostly dissatisfied to consumer reviews for money this brand received 7 reviews follows: avoid... Solar was equivalent to hitting the jackpot than any other solar bid I received a few sunpower reviews yelp pieces equipment! Glowing reviews on our solar reviews page their hours and services him to stop a! Solar customer in progress with `` the solar Nerd screens the companies we work with and! It to you! again because it wasn ’ t properly installed performing as before the manufacturing of inverter... The companies we work with, and SunPower by quality Home services updated. They have ordered a replacement 'm not a big fan of buying a product that you have been satisfied... Multiple calls back and finally screaming to get yet they had no problem installing it just recently completed my installation.

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